• PeleDesk (“PeleDesk,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of individuals who use our website, applications, and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use PeleDesk.

1. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use our Services.

1.1 Information You Provide

You may provide the following information when creating an account or using PeleDesk:

     1. Name

•      2. Email address
•      3. Company or organization name
•      4. Account credentials
•      5. Project data, task data, comments, and uploaded content
•      6. Communications with us (support requests, feedback, inquiries)

1.2 Information Collected Automatically

When you access the Services, we may automatically collect:

•      1. IP address
•      2. Browser type and device information
•      3. Operating system
•      4. Pages viewed and actions taken within the application
•      5. Date and time of access

This data is used for security, performance, and service improvement purposes.

2. How We Use Information

We use the information we collect to:

•      2.1 Provide, operate, and maintain the Services
•      2.2 Create and manage user accounts
•      2.3 Enable collaboration, task management, and document sharing
•      2.4 Communicate with users about updates, support, or service-related notices
•      2.5 Improve functionality, security, and performance
•      2.6 Monitor and prevent fraud, abuse, or unauthorized access
•      2.7 Comply with legal obligations
•  
• 3. How We Share Information

We do not sell personal data.

We may share information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who perform services on our behalf, such as:

•      3.1.1 Cloud hosting and infrastructure providers
•      3.1.2 Email and communication services
•      3.1.3 Payment processors (if applicable)
•      3.1.4 Security and monitoring services

These providers are authorized to use information only as necessary to provide services to PeleDesk.

3.2 Legal Requirements

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

•      3.2.1 Comply with legal obligations
•      3.2.2 Protect the rights, safety, or property of PeleDesk, users, or others
•      3.2.3 Investigate fraud or security issues
•  
• 4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

•      4.1 Maintain user sessions
•      4.2 Improve site functionality
•      4.3 Understand usage patterns

You may control cookies through your browser settings. Disabling cookies may affect certain features of the Services.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

•      6.1 Provide the Services
•      6.2 Comply with legal obligations
•      6.3 Resolve disputes
•      6.4 Enforce our agreements

Users may request deletion of their accounts and associated data, subject to legal or operational requirements.

7. Your Rights and Choices

Depending on your location, you may have rights to:

•      7.1 Access personal information we hold about you
•      7.2 Request correction or deletion of information
•      7.3 Object to or restrict certain processing activities

Requests can be made by contacting us using the information below.

8. Third-Party Services and Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage users to review their privacy policies.

9. Children’s Privacy

PeleDesk is not intended for use by children under 16. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

PeleDesk
 support@peledesk.ai
United States