These Terms of Service (“Terms”) govern your access to and use of PeleDesk™, a cloud-based project management, collaboration, and productivity platform (the “Platform” or “Services”), operated by Sunetos AI Technologies Inc. (“Sunetos,” “PeleDesk,” “we,” “us,” or “our”).

By accessing, registering for, or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization.

1. Purpose and Scope

1.1 Purpose

PeleDesk is designed to help individuals and teams plan, organize, manage, track, and collaborate on work, including projects, tasks, workflows, documentation, reporting, and related activities.

1.2 Scope of Agreement

These Terms govern all access to and use of the Services, including free, trial, paid, beta, and future offerings unless otherwise stated.

2. Account Creation and Eligibility

2.1 Eligibility Requirements

The Services are not intended for individuals under the age of 16. By using the Services, you confirm that you meet this requirement.

2.2 Account Registration

You must provide accurate and complete information when creating an account and keep your information up to date.

2.3 Organizational Accounts

If you register on behalf of an organization, that organization is responsible for all use of the Services under its account.

3. Authorized Access and Use Rights

3.1 Authorized Use

Subject to these Terms and your continued compliance with them, PeleDesk grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services solely for your internal business or personal purposes. This right does not constitute a sale or transfer of ownership and is granted only for the duration of your permitted use of the Services.

3.2 Scope of Access

Your access to the Services is limited to the features, functionality, user limits, storage capacity, and usage thresholds associated with your selected subscription plan, trial, or free offering, as applicable. Access may vary depending on plan level, account configuration, or feature availability.

3.3 Plan Limitations

You agree not to exceed the limits of your subscription plan, including but not limited to:

     3.3.1 Number of users or seats

     3.3.2 Storage capacity

     3.3.3. Usage volume

     3.3.4. Feature access

PeleDesk may restrict, throttle, or suspend access if plan limits are exceeded.

3.4 Account Use Restrictions

You may not share account credentials with unauthorized users, allow access beyond the scope of your subscription, or use the Services in a manner inconsistent with these Terms. Each user must access the Services through authorized means.

3.5 Temporary Access Changes

PeleDesk may temporarily modify, limit, or restrict access to certain features or portions of the Services for reasons including maintenance, upgrades, security concerns, compliance obligations, or technical issues.

3.6 Reservation of Rights

All rights not expressly granted to you under these Terms are reserved by PeleDesk. No implied licenses or rights are granted by implication, estoppel, or otherwise.

3.7 No Guaranteed Availability

While PeleDesk aims to provide reliable access, continuous or uninterrupted availability of the Services is not guaranteed. Access may be impacted by maintenance, updates, network conditions, or factors beyond PeleDesk’s control.

4. Prohibited Conduct and Misuse

4.1 General Prohibition

You agree to use the Services only in a lawful, authorized, and responsible manner. Any use of the Services that violates these Terms, applicable laws, or the rights of others is strictly prohibited.

4.2 Prohibited Activities

You may not, and may not permit others to:

4.2.1 Commercial Misuse
Sell, resell, sublicense, rent, lease, distribute, or commercially exploit the Services or any portion thereof without PeleDesk’s prior written consent.

4.2.2 Unauthorized Access and Reverse Engineering
Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, underlying structure, algorithms, or proprietary logic of the Services.

Competitive Use
Use the Services to develop, train, benchmark, or assist a competing product or service, or to replicate PeleDesk’s features, workflows, or functionality.

Security Circumvention
Circumvent, disable, interfere with, or bypass security features, authentication mechanisms, rate limits, access controls, usage restrictions, or protective measures implemented by PeleDesk.

System Interference
Interfere with or disrupt the integrity, performance, or availability of the Services, including through excessive usage, automated access, scraping, denial-of-service attacks, or similar activities.

Malicious or Harmful Content
Upload, transmit, store, or share content that is unlawful, infringing, defamatory, abusive, harassing, fraudulent, misleading, obscene, hateful, or otherwise harmful to individuals or organizations.

Infringement of Rights
Upload or distribute content that violates intellectual property rights, privacy rights, publicity rights, or other proprietary rights of any third party.

Unauthorized Data Use
Use the Services to collect, store, process, or distribute personal data in violation of applicable privacy or data protection laws.

4.3 Automated Use and Scraping

You may not use bots, scripts, crawlers, automated tools, or similar technologies to access, extract, or interact with the Services except as expressly permitted by PeleDesk.

4.4 Misrepresentation and Abuse

You may not misrepresent your identity, affiliation, or authority, or engage in deceptive, fraudulent, or abusive behavior when using the Services.

4.5 Compliance with Laws

You are solely responsible for ensuring that your use of the Services complies with all applicable local, state, national, and international laws, regulations, and industry standards.

4.6 Enforcement

PeleDesk reserves the right to investigate suspected violations of this Section and to take appropriate action, including suspension or termination of access, content removal, or other enforcement measures, as described in these Terms.

5. User Responsibilities and Security

5.1 Responsibility for Account Activity

You are responsible for all actions, activities, and usage that occur under your account, whether performed by you or by individuals you authorize to access the Services (“Users”). You agree to ensure that all Users comply with these Terms and applicable laws when using the Services.

PeleDesk is not responsible for any loss, damage, or liability arising from unauthorized or improper use of your account.

5.2 Authorization of Users

You are responsible for managing access to your account, including adding, removing, and assigning permissions to Users. You must ensure that only authorized Users have access to the Services and that access rights are appropriate to each User’s role.

You acknowledge that granting access to the Services is done at your own discretion and risk.

5.3 Account Security Obligations

You must safeguard all login credentials, passwords, access tokens, authentication keys, and other security mechanisms associated with your account. This includes taking reasonable measures to prevent unauthorized access, such as using strong passwords and enabling available security features.

You agree not to share credentials with unauthorized individuals or reuse credentials across multiple services where doing so may increase security risk.

5.4 Notification of Security Incidents

You must promptly notify PeleDesk if you become aware of any unauthorized access, suspected compromise, security breach, or misuse of your account or the Services. Failure to notify PeleDesk in a timely manner may increase risk and liability.

5.5 Responsibility for Submitted Data

You are solely responsible for the legality, accuracy, quality, and appropriateness of all data, content, information, and materials submitted to, stored in, or transmitted through the Services (“Customer Data”).

You represent and warrant that you have all necessary rights, permissions, and consents to submit Customer Data and to allow PeleDesk to process such data in accordance with these Terms and the PeleDesk Privacy Policy.

5.6 Data Integrity and Backup Responsibility

PeleDesk implements reasonable administrative, technical, and organizational safeguards to protect Customer Data. However, customers are responsible for maintaining their own backups of Customer Data. PeleDesk does not guarantee that Customer Data will be recoverable in all circumstances, including accidental deletion, system failures, or account termination.

5.7 Compliance with Internal Policies

You are responsible for ensuring that your use of the Services complies with your own internal policies, contractual obligations, and industry requirements, including policies related to data protection, confidentiality, and acceptable use.

5.8 No Circumvention of Safeguards

You may not attempt to bypass, disable, or interfere with security, access controls, authentication requirements, or usage limitations implemented by PeleDesk.

5.9 Consequences of Breach

Failure to comply with this Section may result in suspension, restriction, or termination of access to the Services, as described in these Terms, and may expose you to legal or contractual liability.

6. Content Management and Enforcement

6.1 Monitoring

PeleDesk does not actively monitor user content but reserves the right to review content for compliance.

6.2 Content Removal

We may remove, disable, or restrict access to content that violates these Terms, applicable law, or third-party rights.

6.3 Suspension and Termination

PeleDesk may suspend or terminate access, with or without notice, if:

     6.3.1 These Terms are violated

     6.3.2 Security or legal risk arises

     6.3.3 Required by law or legal request

     6.3.4 Continued use may cause harm

Where practicable, we will provide notice and an opportunity to cure.

7. Subscription Plans, Fees, and Billing

7.1 Paid Services

Some features require payment. Pricing, plan details, and limitations are disclosed at purchase.

7.2 Billing Authorization

You authorize PeleDesk to charge your payment method for applicable fees.

7.3 Automatic Renewal

Subscriptions renew automatically unless canceled prior to renewal.

7.4 Pricing Changes

We may change pricing or introduce new fees with reasonable advance notice.

7.5 Taxes

Fees exclude applicable taxes, which you are responsible for paying.

7.6 Refund Policy

All fees are non-refundable except where required by law or expressly stated.

8. Service Availability and Maintenance

8.1 Availability

We strive for reliable access but do not guarantee uninterrupted availability.

8.2 Maintenance and Updates

We may perform maintenance or updates that temporarily affect availability.

9. Customer Data and Privacy

9.1 Ownership of Data

You retain ownership of all data submitted to the Services (“Customer Data”).

9.2 Use of Data

Customer Data is used solely to provide, maintain, and improve the Services in accordance with the PeleDesk Privacy Policy.

9.3 Data Security

We employ reasonable safeguards to protect Customer Data, but no system is entirely secure.

10. Artificial Intelligence and Automation Features

10.1 AI-Assisted Functionality
Certain features of the Services may include automation or artificial intelligence–assisted capabilities.
10.2 No Reliance on AI Output
AI-generated outputs may be inaccurate, incomplete, or unsuitable for specific purposes and should be independently reviewed before use.
10.3 Modification or Discontinuation of AI Features
PeleDesk may modify, limit, suspend, or discontinue AI-assisted features at any time, with or without notice.

11. Third-Party Integrations
11.1 Third-Party Services
The Services may integrate with or allow access to third-party tools, platforms, or services.
11.2 Responsibility for Third-Party Services
Third-party services are provided under their own terms and privacy policies. PeleDesk does not control and is not responsible for the availability, functionality, content, or security of any third-party services.

12. Support and Assistance

12.1 Scope of Support Services

PeleDesk may provide technical support, customer assistance, documentation, knowledge base materials, and other resources related to use of the Services (“Support Services”). The availability, scope, and level of Support Services may vary based on subscription plan, account status, feature usage, or the nature of the request.
Support Services are intended solely to assist with general use of the Services and do not include consulting, customization, training, data recovery, or other professional services unless expressly agreed to in writing by PeleDesk.

12.2 Support Channels

Support Services may be provided through one or more channels, including email, in-application messaging, helpdesk systems, documentation, or other methods determined by PeleDesk from time to time. PeleDesk reserves the right to modify, suspend, or discontinue any support channels at its discretion.

12.3 No Guaranteed Response or Resolution Times

Unless expressly stated in a written service level agreement or applicable subscription plan, PeleDesk does not guarantee response times, resolution times, availability of specific support personnel, or the successful resolution of any reported issues.
Any response timeframes communicated by PeleDesk are estimates only and may vary based on factors such as issue complexity, system conditions, or request volume.

12.4 Support Limitations

Support Services do not cover issues arising from:
     12.4.1 Third-party services, products, or integrations
     12.4.2 User error, misuse, or unauthorized use of the Services
     12.4.3 Modifications, customizations, or configurations not supported by PeleDesk
     12.4.4 Network, hardware, or software environments outside PeleDesk’s control
PeleDesk is not responsible for diagnosing or resolving issues caused by external systems, environments, or third-party providers.

12.5 Maintenance and Updates

PeleDesk may perform scheduled or unscheduled maintenance, updates, upgrades, or improvements to the Services, which may temporarily affect availability or functionality. Where reasonably practicable, PeleDesk will use commercially reasonable efforts to provide advance notice of scheduled maintenance.

12.6 Suspension of Support

PeleDesk may suspend or limit Support Services if:
     12.6.1 Your account is past due, suspended, or otherwise not in good standing
     12.6.2 You are in violation of these Terms
     12.6.3 Continued provision of Support Services would pose a security, legal, or operational risk

12.7 No Emergency or Mission-Critical Use

The Services and Support Services are not designed or intended for emergency, life-critical, or mission-critical purposes. PeleDesk disclaims any liability or responsibility for failures, interruptions, or errors arising from such use.

13. Intellectual Property Rights

13.1 Ownership of the Platform

All rights, title, and interest in and to the Services, including the Platform, software, source code, object code, algorithms, workflows, user interfaces, designs, templates, reports, documentation, audiovisual elements, and any related materials (collectively, the “Platform Materials”), are and shall remain the exclusive property of PeleDesk or its licensors.
Except as expressly stated in these Terms, nothing transfers any ownership or intellectual property rights in the Platform Materials to you. The Services are licensed, not sold.

13.2 Limited License to Use

Subject to these Terms and your continued compliance with them, PeleDesk grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services solely for their intended purpose during the applicable subscription term.
Except as expressly permitted under these Terms, you may not copy, modify, distribute, publicly display, or create derivative works of the Platform Materials without PeleDesk’s prior written consent.

13.3 Reservation of Rights

All rights not expressly granted to you under these Terms are reserved by PeleDesk and its licensors. No licenses or rights are granted by implication, estoppel, or otherwise.

13.4 User Content and Data

As between you and PeleDesk, you retain all right, title, and interest in and to any data, content, or materials you submit to the Services (“Customer Data”). You grant PeleDesk a limited, non-exclusive right to host, process, transmit, and display Customer Data solely as necessary to provide, maintain, and operate the Services in accordance with these Terms and the PeleDesk Privacy Policy.

13.5 Feedback and Improvements

Any feedback, suggestions, or ideas you provide regarding the Services are governed by Section 20 (Feedback, Ideas, and Suggestions). PeleDesk may use such feedback without restriction, obligation, or compensation.

13.6 Trademarks

PeleDesk™, the PeleDesk logo, and any related names, logos, slogans, or branding elements are trademarks or service marks of Sunetos AI Technologies Inc. You may not use PeleDesk trademarks without PeleDesk’s prior written permission, except as permitted by applicable law.
All third-party trademarks, service marks, and logos appearing within the Services are the property of their respective owners and are used solely for identification purposes.

13.7 No Rights to Third-Party Intellectual Property

Nothing in these Terms grants you any right, title, or interest in or to any third-party intellectual property, except as expressly permitted under the applicable third-party terms.

13.8 Protection of Intellectual Property

You agree not to remove, alter, or obscure any proprietary notices, copyright notices, trademark notices, or other legal notices displayed in or on the Services.
Any unauthorized use of the Platform Materials may result in suspension or termination of access to the Services and may subject you to legal liability.

14. Copyright and DMCA Compliance

14.1 Copyright Protection

We respect intellectual property rights and expect users to do the same.

14.2 DMCA Notices

Claims of copyright infringement may be submitted in accordance with the Digital Millennium Copyright Act (DMCA), including all required information under applicable law.

14.3 Designated Agent

Sunetos AI Technologies Inc.
copyright@peledesk.com

15. Confidential Information

15.1 What Constitutes Confidential Information

For purposes of these Terms, “Confidential Information” means any non-public information disclosed by one party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally, visually, electronically, or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

Confidential Information includes, but is not limited to:

     15.1.1 Business plans, strategies, and roadmaps

     15.1.2 Technical information, software, source code, architecture, and system designs

     15.1.3 Security practices and vulnerabilities

     15.1.4 Customer, user, or usage information

     15.1.5 Pricing, financial information, and commercial terms

     15.1.6 Non-public product features and functionality

15.2 Handling of Confidential Information

The Receiving Party agrees to:

     15.2.1 Protect Confidential Information using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care;

     15.2.2 Use Confidential Information solely for purposes related to providing or using the Services under these Terms; and

     15.2.3 Not disclose Confidential Information to any third party except to employees, contractors, or advisors who have a legitimate need to know and are bound by confidentiality obligations no less restrictive than those contained in these Terms.

15.3 Permitted Disclosures

The Receiving Party may disclose Confidential Information to the extent required by law, regulation, or valid legal process, provided that, where legally permitted, the Receiving Party gives the Disclosing Party prompt notice of such requirement and reasonably cooperates in seeking protective treatment.

15.4 Exclusions from Confidential Information

Confidential Information does not include information that the Receiving Party can demonstrate:

     15.4.1 Is or becomes publicly available through no breach of these Terms;

     15.4.2 Was lawfully known to the Receiving Party prior to disclosure;

     15.4.3 Is independently developed by the Receiving Party without use of or reference to the Confidential Information; or

     15.4.4 Is rightfully received from a third party without restriction on disclosure.

15.5 Protection of User and Customer Data

Customer Data and personal information are treated as Confidential Information and are handled in accordance with these Terms and the PeleDesk Privacy Policy.

15.6 Survival of Confidentiality Obligations

The obligations set forth in this Section shall survive termination or expiration of these Terms for so long as the Confidential Information remains confidential.

15.7 Enforcement Measures

You acknowledge that unauthorized disclosure or misuse of Confidential Information may cause irreparable harm for which monetary damages may be insufficient. PeleDesk may seek equitable relief, including injunctive relief, in addition to any other remedies available at law.

16. Disclaimers

16.1 Services Provided “As Is” and “As Available”

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, PeleDesk disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

PeleDesk does not warrant that the Services will be uninterrupted, error-free, secure, or available at any particular time or location, or that defects will be corrected.

16.2 No Guarantee of Results or Outcomes

PeleDesk does not guarantee that use of the Services will result in any specific business outcomes, productivity improvements, cost savings, or performance results. Any reliance on the Services or any outputs generated through the Services is at your sole discretion and risk, and you are solely responsible for evaluating the suitability of the Services for your intended use.

16.3 No Professional Advice

Any information, insights, recommendations, reports, or outputs provided through the Services — including those generated by automation or AI-assisted features — are provided for general informational purposes only.

The Services do not provide legal, financial, medical, accounting, compliance, or other professional advice. You are solely responsible for consulting qualified professionals before making decisions based on information obtained through the Services.

16.4 Accuracy and Completeness of Information

While PeleDesk strives to provide useful and accurate information, we do not warrant or represent that any information or content made available through the Services is accurate, complete, current, or reliable. Information may be subject to errors, omissions, or delays.

16.5 Third-Party Information and Integrations

The Services may display, incorporate, or link to content or data from Third-Party Services. PeleDesk makes no warranties regarding the accuracy, availability, reliability, or security of such third-party content or services and disclaims all liability arising from their use.

16.6 Use at Your Own Risk

Your use of the Services is at your own risk. You are solely responsible for determining whether the Services are suitable for your intended use, including compliance with applicable laws, regulations, and internal policies.

16.7 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties. To the extent that such exclusions are not permitted by applicable law, the disclaimers in this Section shall apply to the maximum extent permitted.

17. Limitation of Liability

17.1 Excluded Damages

We are not liable for indirect, incidental, or consequential damages.

17.2 Liability Cap

Our total liability will not exceed fees paid in the twelve (12) months prior to the claim.

18. Indemnification

You agree to indemnify and hold harmless PeleDesk from claims arising from misuse of the Services or violation of these Terms.

19. Free, Trial, and Beta Services

19.1 Availability of Free and Trial Services

PeleDesk may offer certain features or versions of the Services at no charge, including free plans, trial periods, or limited-functionality offerings (“Free Services”). Free Services are provided to allow users to evaluate the Services and may be subject to usage limits, feature restrictions, or time constraints as described at the time of availability.

19.2 Beta and Experimental Features

From time to time, PeleDesk may make available experimental, preview, or beta features (“Beta Services”). Beta Services are provided for testing and evaluation purposes only and may not be fully tested, stable, or reliable.

19.3 No Service Commitments

Free Services and Beta Services are provided without any obligation to continue offering them and without any commitment regarding availability, performance, support, or future inclusion in paid plans.

19.4 No Warranties for Free or Beta Services

Free Services and Beta Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied. PeleDesk disclaims all warranties relating to Free Services and Beta Services, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, and non-infringement.

19.5 Data Loss and Reliability Risks

You acknowledge that Free Services and Beta Services may be subject to interruptions, errors, data loss, or other issues. PeleDesk is not responsible for any loss of data, content, or functionality arising from your use of Free Services or Beta Services.

19.6 Modification or Discontinuation

PeleDesk may modify, suspend, or discontinue Free Services or Beta Services, in whole or in part, at any time, with or without notice. PeleDesk is not obligated to provide advance notice, migration assistance, or continued access to data associated with Free Services or Beta Services.

19.7 Limitation of Liability for Free and Beta Services

To the maximum extent permitted by law, PeleDesk shall have no liability arising out of or related to Free Services or Beta Services. Any use of Free Services or Beta Services is at your sole risk.

19.8 Transition to Paid Services

PeleDesk may, but is not required to, offer you the option to transition from Free Services or Beta Services to paid versions of the Services. Pricing, features, and terms applicable to paid Services may differ from those applicable to Free Services or Beta Services.

20. Feedback, Ideas, and Suggestions

20.1 Voluntary Submission of Feedback

From time to time, you or your Users may submit feedback, ideas, suggestions, feature requests, improvements, comments, or other input regarding the Services (collectively, “Feedback”). Submission of Feedback is entirely voluntary and provided at your discretion.

20.2 No Obligation to Implement Feedback

PeleDesk has no obligation to review, consider, implement, or respond to any Feedback. Any decision to use or not use Feedback is made solely at PeleDesk’s discretion.

20.3 Grant of Rights in Feedback

By submitting Feedback, you grant PeleDesk a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, publicly display, and incorporate such Feedback into the Services or any other products or services, without compensation or attribution to you.

20.4 No Expectation of Confidentiality

Feedback is not considered confidential information. You agree that PeleDesk may use Feedback without any obligation of confidentiality, restriction, or compensation.

20.5 No Ownership or Compensation Claims

You acknowledge and agree that you will not be entitled to any ownership rights, intellectual property claims, compensation, royalties, or other consideration as a result of PeleDesk’s use of Feedback, even if such Feedback is incorporated into the Services or contributes to the development of new features or products.

20.6 Independent Development

Nothing in these Terms restricts PeleDesk from developing features, functionality, or products that are similar or identical to Feedback provided by you, whether or not such development is based on Feedback.

20.7 Attribution

PeleDesk is not required to credit or acknowledge you as the source of any Feedback, unless expressly agreed in writing.

21. Security Tools and reCAPTCHA

The Services are protected by security tools, including Google reCAPTCHA, subject to Google’s Privacy Policy and Terms of Service.

22. Legal Framework and Changes

22.1 Governing Law

These Terms are governed by the laws of the State of California.

22.2 Changes to Terms

We may update these Terms from time to time. Continued use constitutes acceptance.

22.3 Contact Information

Sunetos AI Technologies Inc.
customersupport@peledesk.com

https://peledesk.com